Understanding RentMouse Fees & Pricing
RentMouse uses a transparent, volume-based fee structure designed to grow with your rental portfolio. This guide explains how fees work, what you'll pay, and how to take advantage of founding member benefits.
🎯 Fee Structure Overview#
RentMouse has two fee components:
1. Platform Fee#
Our service fee for using RentMouse to manage your properties.
2. Processing Fee#
The actual cost charged by payment processors (Stripe/Plaid) for handling transactions — passed through at cost with no markup.
💰 Current Pricing: Acquisition Mode#
We're currently in acquisition mode, which means:
✅ 0% Platform Fee
✅ Processing Fees Only (at cost)
Example Payment Breakdown#
$2,000 Rent Payment via ACH:
- Rent: $2,000.00
- Platform Fee: $0.00 ✨
- Processing Fee: $5.00 (capped at $5 for ACH)
- Total: $2,005.00
$2,000 Rent Payment via Card:
- Rent: $2,000.00
- Platform Fee: $0.00 ✨
- Processing Fee: $58.30 (2.9% + $0.30)
- Total: $2,058.30
💡 Pro Tip: ACH payments save your tenants money on processing fees!
🎉 Founding Member Benefits#
Join before January 1, 2026 to become a Founding Member and lock in the best pricing forever!
Founding Member Perks:#
- ✅ 0.25% platform fee (best tier) locked in for life
- ✅ Never increases, regardless of future pricing changes
- ✅ Automatic qualification based on signup date
- ✅ Special badge in your account
How to Qualify:#
- Sign up before January 1, 2026
- That's it! Founding status is automatic
Your founding member status will be clearly displayed in your account and on all fee breakdowns.
📊 Future Standard Pricing (Volume-Based)#
When we transition from acquisition mode to standard pricing, fees will be based on your portfolio size:
ACH/Bank Transfer Fees#
| Portfolio Size | Platform Fee | Min Fee | Max Fee | Example ($2,000 rent) |
|---|---|---|---|---|
| 0-9 units | 0.5% | $1.00 | $8.00 | $8.00 |
| 10-49 units | 0.35% | $0.75 | $6.00 | $7.00 |
| 50+ units | 0.25% | $0.50 | $5.00 | $5.00 |
| Founding Members 🎉 | 0.25% | $0.50 | $5.00 | $5.00 |
Card Payment Fees#
0% platform markup on all card payments — you only pay the processor fee (2.9% + $0.30).
Processing Fees (Always At Cost)#
| Payment Method | Rate | Cap | Example ($2,000) |
|---|---|---|---|
| ACH | 0.8% | $5.00 | $5.00 |
| Card | 2.9% + $0.30 | None | $58.30 |
🧮 Using the Fee Calculator#
Navigate to Payments → Fee Calculator to see exactly what you'll pay:
Features:#
- ✅ Real-time fee calculation
- ✅ Compares ACH vs Card costs
- ✅ Shows your founding member status
- ✅ Displays your portfolio tier
- ✅ Provides fee breakdown
How to Use:#
- Go to Payments → Fee Calculator
- Enter a rent amount
- See instant breakdown of all fees
- Compare payment methods
- View your pricing tier
💡 Maximizing Savings#
For Landlords:#
1. Encourage ACH Payments
- Lower fees than cards
- Saves your tenants money
- More predictable costs
2. Become a Founding Member
- Sign up before January 1, 2026
- Lock in 0.25% rate forever
- Best tier regardless of portfolio size
3. Grow Your Portfolio
- Larger portfolios get better rates
- Economies of scale built-in
For Tenants:#
1. Use ACH/Bank Transfer
- Much lower fees than cards
- $5 cap vs $50+ for card on $2,000 rent
- Same-day processing available
2. Set Up Auto-Pay
- Never miss a payment
- Consistent on-time payment history
📱 Where Fees Are Displayed#
You'll see complete fee breakdowns in:
- Fee Calculator -
/landlord/fees - Payment Forms - Before tenant completes payment
- Payment Receipts - After successful payment
- Transaction History - All past payments
- Invoices - Precalculated on invoices
❓ Frequently Asked Questions#
When will you switch from acquisition mode to standard pricing?#
We'll announce the transition well in advance. All landlords who sign up before January 1, 2026 will be founding members with locked-in rates.
Can I switch from card to ACH payments?#
Yes! Update your payment method anytime in Payments → Setup. Encourage tenants to use ACH for lower fees.
Are processing fees negotiable?#
Processing fees are set by Stripe and Plaid. We pass them through at cost with zero markup — we don't profit from processing fees.
What if I add more units later?#
Your tier automatically updates based on your current portfolio size. Founding members stay at 0.25% regardless of unit count.
How is "founding member" status determined?#
Automatically based on your organization's creation date. If you signed up before January 1, 2026, you're a founding member!
Do you charge fees on security deposits?#
Standard transaction fees apply to all payments processed through RentMouse, including security deposits.
🔒 Transparent & Predictable#
At RentMouse, we believe in:
✅ No hidden fees
✅ Complete transparency
✅ Fees shown before payment
✅ Detailed receipts
✅ Founding member protection
📞 Need Help?#
- Fee Calculator:
/landlord/fees - Email: support@rentmouse.com
- Related: Set Up Rent Payments
Last Updated: January 6, 2025
Fees and rates subject to change. Founding members locked in at 0.25% platform fee. Processing fees set by payment processors and passed through at cost.